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So you say you hate ‘surveillance pricing’

By Nathaniel Meyersohn, CNN New York (CNN) — “Surveillance pricing” sounds very, very bad. Consumers think that companies are tracking their search history, location and income to charge more for groceries and other purchases. Naturally, lawmakers are trying to crack down on this supposed nightmare. In Colorado, the legislature passed a bill this summer to

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Consumer apprehension grows as US retailers adopt AI-assisted pricing toolsU.S. consumers are uneasy about the increasingly high-tech ways that restaurant chains and major retailers are setting prices. Digital price tags are replacing paper ones in grocery aisles. Artificial intelligence tools help businesses decide what to charge by predicting how customers might respond. Terms like “dynamic pricing” and “surveillance pricing”…
New flight delay rules could mean fewer perks when things go wrongTravelers now have a few more months before a Department of Transportation rule goes into effect that could lead to fewer protections when their flight is disrupted. Under Congress' Federal Aviation Administration Reauthorization Act of 2024, the DOT was set to remove 10 types of flight disruptions from being "within the carrier's control," and change…

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Seattle mayor signs grocery ‘fair pricing’ into law, bans surveillanceWith a quick signature, Mayor Katie Wilson made Seattle the first city in the U.S. to ban surveillance pricing," a consumer protection and privacy measure she said would stop large grocers from using personal data to charge shoppers different prices for the same product. The new law was stiffly opposed by grocery industry representatives and went through…
Seattle votes to ban grocery 'surveillance pricing'. Your data shouldn't set your food bill.Seattle's City Council voted 7-2 on September 22 to prohibit certain grocery pricing practices that use personal information to decide what customers pay. Consumer Reports supported the measure and helped the mayor's office develop it. The concept of "surveillance pricing" is straightforward. A company finds out about you, uses that information in a…
Consumer apprehension grows as US retailers adopt AI-assisted pricing toolsU.S. consumers are uneasy about the increasingly high-tech ways that restaurant chains and major retailers are setting prices. Digital price tags are replacing paper ones in grocery aisles. Artificial intelligence tools help businesses decide what to charge by predicting how customers might respond. Terms like “dynamic pricing” and “surveillance pricing”…